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Find the MAC Address Filtering section in your router settings. Log into your router as an administrator.
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When asked during the setup wizard, select the 2.4 GHz band instead of 5 GHz. Set up Chromecast again by adding it as a new device in the Google Home app. Reset your Chromecast by pressing and holding the small round reset button on the side for about 25 to 30 seconds.There are two ways you can change Chromecast to use 2.4 GHz. Note: If you’re using an older Chromecast, it isn’t capable of using 5 GHz and will default to 2.4 GHz anyway, so you won’t have to try this step. To determine if your Chromecast issues are caused by a weaker 5 GHz signal, try adjusting your Chromecast settings to use the 2.4 GHz band instead. The 5 GHz band is also a weaker signal so more susceptible to interference from appliances like microwave ovens. However, to use 5 GHz, you need a dual-band router and a newer Chromecast device. Newer Chromecast devices are compatible with both the 2.4 GHz and 5 GHz Wi-Fi bands put out by your home Wi-Fi router. Make Sure Chromecast Is Using 2.4 GHz Band One of the quickest things to try that usually works to fix your internet connection is to reset your router. Use our internet connection troubleshooting guide to make sure your network is actually connected to the internet. Next, you need to make sure your Wi-Fi network is connected to the internet. If you’ve completed the section above, then you’ve already confirmed this. First, confirm the Chromecast device is connected to the Wi-Fi network. How do you check if your Chromecast has an internet connection?īasically, there are two steps. Troubleshoot Your Internet ConnectionĮven if both devices are on the same Wi-Fi network, casting to a Chromecast device without an internet connection won’t work. If it doesn’t match the Wi-Fi network your computer or mobile device is connected to, you’ll need to tap Forget and then use Google Home to reconnect your Chromecast to the correct Wi-Fi network. The name of the Wi-Fi network your Chromecast is connected to will be displayed there. On the Chromecast screen, tap the gear icon at the upper right to view its settings.